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Elizabeth Newell

Senior Client Services Manager

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Click to expand Biography / SummaryUpdated: 08-02-16
Biography / Summary: Elizabeth Newell
Elizabeth Newell's Biography

Elizabeth Newell is a Senior Client Service Manager at CORE Higher Education Group, a technology company based in West Warwick, Rhode Island.   Elizabeth brings to this role an enthusiasm for helping people, technical savvy and five years of progressive customer service experience.  In her role, Elizabeth continues to pursue her passion for customer satisfaction, technology and social media as well as finding solutions for clients while implementing CORE ELMS and CORE CompMS. She has been with the company for a little over 4 years and has worked with over 70 different Universities and Colleges to implement and support CORE's Technology Suite. 


Click to expand Employment HistoryUpdated: 09-17-13
Employment History: Elizabeth Newell
Client Service Consultant RXinsider
  • Responsible for managing 20-30 existing and new accounts. Responsibilities include: relationship building, account set up, training, consulting on best practices, updating of account information, communication of product updates, database management, and other tasks required to perform exceptional customer service.
  • Resolve client troubleshooting concerns independently
  • Investigate, track and resolve client concerns; identify trends
  • Determine clients’ unmet needs and translate internally for adequate follow up via helpdesk ticket
  • Support the sales team
  • Provide customers with one-on-one and group training in the use of all Academic Suite products.
  • Help with tradeshow preparation (shipment, manual email blasts, etc.)
  • Assist with creation of client training materials/help documents for schools
  • Accurately record account information into the CRM system (SalesForce) such as: client details, sales calls, demonstration schedules, support, agreements, and other business artifacts.
  • Work closely and harmoniously with the counterparts at RXinsider and within the Higher Education Group.
  • Manage the Higher Education Group social media sites including Facebook and Twitter

Employment History: Elizabeth Newell
Director of Customer Experience Stradwell Designs
  • Responsible for systematically tracking all inventory, updating prices of merchandise, preparing displays and merchandise for events, and creating sale forms.
  • Managing customer experience and checkout process by responding to inquiries, assist customers with and suggest merchandise, check out customers and manage the monetary tracking system, and sending invoices to customers.
  • Manage and update social media outlets such as Twitter, Facebook and Instagram


Employment History: Elizabeth Newell
Customer Care Specialist II CVS Caremark Corporation
  • Responsible for providing excellent customer services while assisting customers navigate, place orders, and track orders on CVS.com and CVS Photo site. As well as assisting with CVS mobile applications and navigation of CVS mobile sites.
  • Monitor various customer communication forums such as CVS.com email boxes, social medial sites, CVS fax queue, and inbound phone calls and promptly respond to customer inquiries, requests, comments, and complaints.
  • Conduct outbound calls to provide customers with refill reminders, drug information and side effects, and an option to set up deliveries for their specialty medications.
  • Respond to customer complaints with effective, timely solutions to maintain customer satisfaction. 
  • Maintain a strong knowledge base and deep understanding of the ever-changing promotions and products offered by CVS.
  • Utilize and fully understand CVS internal software such as: CVS Photo Admin, CSC, and Lyrical, to log customer calls, orders, requests, and various other customer interactions.
  • Met or exceeded all SLAs and customer satisfaction measures each month to date and received “exceeds expectations” on my yearly review.

Click to expand Educational BackgroundUpdated: 05-10-13
Educational Background: Elizabeth Newell
CCRI

Educational Background: Elizabeth Newell
East Carolina University

Educational Background: Elizabeth Newell
Lincoln High School

Click to expand Courses TakenUpdated: 08-02-16
Courses Taken: Elizabeth Newell
PMP Certification Course

Taken at Bryant University


Courses Taken: Elizabeth Newell
Transcript

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Courses Taken: Elizabeth Newell
Business Writing and Composition- Fall 2013

Courses Taken: Elizabeth Newell
Public Speaking II - Fall 2013

Courses Taken: Elizabeth Newell
Business Mathematics and Theories - Summer 2013

Courses Taken: Elizabeth Newell
Psychology in the Workplace- Summer 2013

Courses Taken: Elizabeth Newell
Public Speaking I - Spring 2013

Click to expand Technical & Computer SkillsUpdated: 06-10-13
Technical & Computer Skills: Elizabeth Newell
RXpreceptor - ELMS (Experiential Learning Management System)

RXpreceptor is a SaaS-based ELMS (Experiential Learning Management System) serving the needs of experiential and externship departments within higher education. RXpreceptor provides communication, accountability, and efficiency tools that save time and money by streamlining department operations and accreditation data collection processes. 


RXpreceptor

Technical & Computer Skills: Elizabeth Newell
RXoutcome - CompMS (Student Competency Management System)

RXoutcome represents the next generation in assessment ePortfolio and outcomes software for colleges and universities. Supported by attentive and knowledgeable customer service, RXoutcome allows for detailed student competency documentation, outcomes assessment and curricular gap analysis. In addition, RXoutcome is customizable and scalable to fit within your program's specific assessment needs and budget.


RXoutcome

Technical & Computer Skills: Elizabeth Newell
GoToMeeting

GoToMeeting is the extremely simple, extraordinarily powerful way to hold unlimited online meetings with up to 25 attendees. Start a meeting and share your screen with just a click.


GoToMeeting

Click to expand Recommendations & ReferencesUpdated: 06-27-14
Recommendations & References: Elizabeth Newell
Recommendation from Brian McEwen

Recommendation

Recommendations & References: Elizabeth Newell
Chicago State University Certificate of Appreciation

The Chicago State University College of Pharmacy extended a certificate of appreciation for supporting their IPPE and APPE programs with the implementation of RXpreceptor


Chicago State University Certificate of Appreciation

Click to expand ProjectsUpdated: 08-02-16
Projects: Elizabeth Newell
CBE Blueprint for CORE CompMS

Projects: Elizabeth Newell
RXoutcome Re-Release 2014
  • Worked to implement our new version of RXoutcome with all current schools
  • Created Implementation guide on how to best implement the software
  • Suggested improvements to further enhance RXoutcome
  • Created user training for all schools 

Projects: Elizabeth Newell
20Ways Preceptor Recognition Ads
  • Collect all 20Ways Preceptor Recognition Ads quarterly
  • Communicate with clients and art department to finalize all Preceptor Recognition ads
  • Post all Preceptor Recognition Ads on RXinsider's social media sites 

Projects: Elizabeth Newell
RXpreceptor Internal Training Manual 2013
  • Assisted in the creation of the internal training manual for RXpreceptor

Projects: Elizabeth Newell
RXpreceptor Updates 2013
  • Assissted in the testing of the RXpreceptor Upgrades
  • Informed clients by performing a demonstration of all updates

Click to expand TED Talks (Technology, Entertainment and Design)Updated: 08-02-16
Riveting talks by remarkable people, free to the world. TED (Technology Entertainment and Design) is a global set of conferences curated by the American private non-profit Sapling Foundation, formed to disseminate "ideas worth spreading". http://www.ted.com/
TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Ken Robinson: Bring on the learning revolution!

Ken Robinson: Bring on the learning revolution!

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
How schools kill creativity - Sir Ken Robinson

How schools kill creativity - Sir Ken Robinson

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Inspiring the next generation of female engineers: Debbie Sterling at TEDxPSU

Inspiring the next generation of female engineers: Debbie Sterling at TEDxPSU

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Ivan Oransky: Are we over-medicalized?

Ivan Oransky: Are we over-medicalized?

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Daniel Kraft: Medicine's future? There's an app for that

Daniel Kraft: Medicine's future? There's an app for that

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Nicholas Negroponte: A 30-year history of the future

By: Nicholas Negroponte


Nicholas Negroponte: A 30-year history of the future

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
How to speak so that people want to listen by Julian Treasure

Julian Treasure: How to speak so that people want to listen

TED Talks (Technology, Entertainment and Design): Elizabeth Newell
Health Care should be a Team Sport by Eric Dishman

Eric Dishman - Health Care should be a Team Sport

Click to expand MOOCs Taken (Massive Open Online Courses)Updated: 06-27-14
MOOCs Taken (Massive Open Online Courses): Elizabeth Newell
Introduction to Pharmacy

Provided by Coursera


Click to expand Continuing Education: CE, CME, CEU...Updated: 09-08-14
Continuing Education: CE, CME, CEU...: Elizabeth Newell
Developing Effective Teaching Strategies in Experiential Learning by Mary McPherson, University of Maryland School of Pharmacy

Developing Effective Teaching Strategies in Experiential Learning

Continuing Education: CE, CME, CEU...: Elizabeth Newell
A Preceptor Mini-Series by Texas Tech University

Written & Directed by:     Craig D. Cox, PharmD, BCPSAssociate Professor, Pharmacy PracticeVice Chair, Experiential ProgramsTexas Tech University Health Sciences Center School of Pharmacy

This is a 12 episode, knowledge-based, video series developed to provide educational pearls to preceptors who train pharmacy students or residents on experiential rotations. Each video episode is 5-8 minutes in length and builds upon the next. The series follows a young preceptor and two students through a 6 week clinical rotation at a hospital. The two students are polar opposites and present unique challenges to the preceptor.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation.


Texas Tech University A Preceptor Mini Series

Continuing Education: CE, CME, CEU...: Elizabeth Newell
Real or Magic? The Power of Positive Thinking in Health Outcomes by Cynthia Saver, RN, MS

Real or Magic? The Power of Positive Thinking in Health Outcomes

Continuing Education: CE, CME, CEU...: Elizabeth Newell
University of Maryland School of Pharmacy: "Setting Expectations and the Initial Orientation Process"

Provided by: University of Maryland School of Pharmacy, Toyin Tofade, MS, PharmD, BCPS, CPCC


Resource Link

Continuing Education: CE, CME, CEU...: Elizabeth Newell
University of Maryland School of Pharmacy: "Introduction to the Experiential Learning Program"

Provided by: University of Maryland School of Pharmacy, Dr. Cherokee Layson Wolf


Resource Link

Click to expand Blog & Social Media ContributionsUpdated: 09-17-13
Blog & Social Media Contributions: Elizabeth Newell
Experience Matters: Experiential Learning, Higher Education and Employment

RXpreceptor, ELMS is the leader in experiential learning management technology within higher education. This group is to encourage networking, sharing best practices and discourse focused on the increasingly significant link between higher educational experiential learning programs, student learning outcomes and graduate employmen


Experience Matters: Experiential Learning, Higher Education and Employment

Blog & Social Media Contributions: Elizabeth Newell
RXinsider Higher Education Group

Helps to maintain the Facebook and Twitter (@RXpreceptor) pages for the RXinsider Higher Education Group.


RXinsider HEG Facebook

Blog & Social Media Contributions: Elizabeth Newell
Stradwell Designs

Created and maintains the Twitter (@Stradwell), Facebook, and Instagram (@Stradwell) pages for Stradwell Designs. 


Stradwell Designs

Click to expand PresentationsUpdated: 08-02-16
Presentations: Elizabeth Newell
Leveraging the CORE Technology Suite to prepare pharmacy students for specific career paths.

Presented at AACP 2016 with Alexis Carbone


Leveraging the CORE Technology Suite to prepare pharmacy students for specific career paths.

Click to expand Speaking EngagementsUpdated: 08-02-16
Speaking Engagements: Elizabeth Newell
AACP 2016 TechXpo

"Leveraging the CORE Technology Suite to prepare pharmacy students for specific career paths." Presented by Alexis Carbone and Elizabeth Newell of CORE Higher Education


Leveraging the CORE Technology Suite to prepare pharmacy students for specific career paths.

Speaking Engagements: Elizabeth Newell
MAPSC Annual Meeting 2012

Introduced Christopher Carroll of Gragg Advertising during his break out session. 


Click to expand Conference, Meeting & Trade Show AttendanceUpdated: 08-02-16
Conference, Meeting & Trade Show Attendance: Elizabeth Newell
AACP Annual Meeting 2016

Anaheim, CA


Conference, Meeting & Trade Show Attendance: Elizabeth Newell
AACP Annual Meeting 2015

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
ASHP Midyear Clinical Meeting and Exhibition 2015

New Orleans, LA


Conference, Meeting & Trade Show Attendance: Elizabeth Newell
ASHP Midyear Clinical Meeting and Exhibition 2014

Anaheim, CA


Conference, Meeting & Trade Show Attendance: Elizabeth Newell
AACP Annual Meeting 2014

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
APhA Annual Meeting 2014

Orlando, FL


Conference, Meeting & Trade Show Attendance: Elizabeth Newell
Seminar by the Sea (2014)

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
ASHP Midyear Clinical Meeting and Exhibition 2013

Orlando, FL


Conference, Meeting & Trade Show Attendance: Elizabeth Newell
Scituate, RI Art Festival 2013

Stradwell Designs will be exhibiting at the 2013 Scituate Art Festival - Saturday October 12th, Sunday October 13th, and Monday October 14th.


Stradwell Designs

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
AACP Annual Meeting 2013

AACP Chicago 2013

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
Seminar by the Sea (2013)

Conference, Meeting & Trade Show Attendance: Elizabeth Newell
MAPSC Annual Meeting 2012

RXinsider HEG and Christopher Carroll at MAPSC Annual Meeting 2012

Click to expand Meeting Sessions AttendedUpdated: 07-17-13
Meeting Sessions Attended: Elizabeth Newell
Experiential Education Section: Placing the Last Piece of the Puzzle: Experiential Education as a Strategy for Leadership Education

AACP Annual Meeting 2013


Click to expand Publication, Trade Journal & Periodical SubscriptionsUpdated: 07-12-13
Publication, Trade Journal & Periodical Subscriptions: Elizabeth Newell
Campus Technology

Campus Technology magazine is published monthly in an interactive digtal / PDF format, as well as via an app for interactive reading on iPad. CT is the most trusted publication covering education-technology on higher-education campuses and universities. Click on an issue below to view or download.


http://campustechnology.com/Home.aspx

Publication, Trade Journal & Periodical Subscriptions: Elizabeth Newell
Career College Central

Career College Central is the definitive voice of the career college sector of higher education. Since its inception in 2006, Career College Central has provided a source of information, action, perspective, communication and education for sector leaders, up-and-comers and advocates. Through both the magazine and the website, Career College Central strives to provide in-depth coverage of the latest news and events impacting career colleges


http://www.careercollegecentral.com/

Click to expand Volunteer, Community & Civic ActivityUpdated: 09-17-13
Volunteer, Community & Civic Activity: Elizabeth Newell
RI PurpleStride Event

RXinsider participated in the RI PurpleStride Event at Goddard State Park to benefit the fight against Pancreatic Cancer. The fundraising team raised $1,025, surpassing the team's goal! 


RI Purple Stride Event

Click to expand InterestsUpdated: 09-17-13
Interests: Elizabeth Newell
Water Skiing

I started water skiing at four years old and ever since I have loved the thrill of skiing around the lake. I find that every year it gets a little bit harder and it still amazes me everytime I stand up. When I was four, I started on two skis and worked hard every summer to finally be able to stand up on one. 


Interests: Elizabeth Newell
Jewelry

Jewelry is a passion that grew from watching my sister design and make her own jewelry by hand. I really enjoy sitting with her and learning some of the basic techniques. I also enjoy searching for new opportunities to exhibit her designs whether it be in stores, art shows, or tradeshows. 


Stradwell Jewelry

Interests: Elizabeth Newell
Crossfit

I started crossfit at the Providence Crossfit Box back in July 2013. Ever since I completed the ramp up training, I have really enjoyed participating in the WOD three times a week. I look forward to progressing from the Level I classes and increasing my maximum weight on each of the lifts. 


Crossfit Providence

Interests: Elizabeth Newell
Scrapbooking

Scrapbook became a passion when my mom started to create a scrapbook for my older sister. She would go to scrapbooking classes and I would tag along. When I joined FBLA in high school, I decided to run for the chapter historian who was to create the chapter scrapbook each year. I created three chapter scrapbooks (2007-2009) and placed first in each of the FBLA regional competitions. 


Interests: Elizabeth Newell
Travel

Click to expand Travel (My Travel Experience)Updated: 09-08-14
Travel (My Travel Experience): Elizabeth Newell
San Diego, CA - September 2014

Travel (My Travel Experience): Elizabeth Newell
Jamaica - February 2014

Travel (My Travel Experience): Elizabeth Newell
Hawaii - October 2012

Travel (My Travel Experience): Elizabeth Newell
St. John - May 2011

Travel (My Travel Experience): Elizabeth Newell
Cabo San Lucas, Mexico - May 2010

Cabo San Lucas 2010

Click to unlock with View Code. Apps (Mobile Apps I Recommend)Updated: 09-17-13
Click to expand Academic ServiceUpdated: No Content
Click to expand Association & Society MembershipUpdated: 06-03-15
Association & Society Membership: Elizabeth Newell
ASHP

ASHP member


Click to expand CoachingUpdated: No Content
Click to unlock with View Code. Resume & CVUpdated: 06-27-14
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